What happens when Shopify SSO usage reaches 80%, 90%, and 100% of the plan’s allocated users?
- When SSO usage hits 80%, an email notification will be sent to the merchant, advising them to consider upgrading their plan to accommodate increased usage.
- When SSO usage reaches 90%, another email notification will be sent, reiterating the importance of upgrading to prevent service disruptions and overages.
- When the consumption hits 100%, an email will be sent strongly suggesting an immediate plan upgrade to avoid further costs, and a 7-day grace period will be granted for upgrading the plan.
What if a merchant doesn’t upgrade their plan after receiving notifications?
Suppose a merchant does not upgrade their plan even after receiving notifications and a grace period expiry, in that case, they may be subject to extra charges for exceeding their plan’s limits, and there is a risk of SSO service disruptions for their users.
How can I upgrade my plan to accommodate increased SSO usage?
- Go to your Shopify Store’s Apps area and select the miniOrange Single Sign On-SSO application.
- Navigate to the Upgrade section in the miniOrange Single Sign On-SSO application, and click on the Upgrade button next to the Plan name you want to upgrade to. (If you have B2B users, click on the Employee tab to check out the pricing and upgrade the plan.)
- You will be able to access the upgraded plan features once you have paid the recurring charges.
(Note: If your Shopify store has more than 4000 unique users each month, please contact us at shopifysupport@xecurify.com for pricing.)